Privacy Policy | Traversally

This privacy policy explains how Traversally Services Limited ("Traversally", "we", "us" or "our") collects, uses, and protects personal data when you visit this website or contact us. We are committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Traversally Services Limited is a company registered in England and Wales.

Company number: 16421318
Registered office: GM Digital Security Hub (DiSH), Heron House, 47 Lloyd Street, Manchester, Greater Manchester, England, M2 5LN
Contact: [email protected]
ICO registration reference: ZC007750

For the purposes of data protection law, Traversally Services Limited is the "data controller" for the personal data described in this policy.

The information we collect

We keep the personal data we collect to a minimum. Depending on how you interact with us, this may include:

Contact and enquiry data — if you email us or get in touch, we receive your name, email address, and anything you choose to include in your message.
Usage data — we use privacy-friendly, cookieless analytics to understand how the site is used (for example page views, approximate location by country, and referring sites). This does not identify you personally and does not track you across other websites. See our Cookie Policy for details.
Technical data — like most websites, our hosting provider automatically processes limited technical information (such as IP address and browser type) to deliver the site securely and reliably.

How we use your information, and our lawful bases

To respond to your enquiries and correspond with you — our lawful basis is our legitimate interests, and/or taking steps at your request before entering into a contract.
To provide, manage and deliver our services — our lawful basis is performance of a contract.
To understand and improve how our website is used — our lawful basis is our legitimate interests in maintaining and improving our website.
To comply with our legal and regulatory obligations — our lawful basis is compliance with a legal obligation.

Cookies and analytics

This website does not use tracking or advertising cookies. We use privacy-friendly, cookieless analytics to understand aggregate site usage. Please see our Cookie Policy for more information.

Who we share your information with

We do not sell your personal data. We share it only with trusted providers who help us operate, including:

Cloudflare, Inc. — website hosting, content delivery, security, and cookieless analytics.
GitHub, Inc. — where our website content and code are stored and managed.
Email and productivity providers — used to receive and respond to your messages.
Professional advisers and trusted delivery partners — where necessary and under appropriate confidentiality obligations.

We may also disclose personal data where required to do so by law or to protect our legal rights.

International data transfers

Some of our providers may process personal data outside the United Kingdom. Where they do, we rely on appropriate safeguards recognised under UK data protection law (such as adequacy regulations or the UK International Data Transfer Agreement / Addendum) to keep your data protected.

How long we keep your information

We keep personal data only for as long as necessary for the purposes described in this policy, including to maintain our relationship with you and to meet legal, accounting or reporting requirements. Analytics data is aggregated and does not identify you.

Your rights

Under UK data protection law you have the right to:

access the personal data we hold about you;
request correction of inaccurate or incomplete data;
request erasure of your data in certain circumstances;
restrict or object to our processing of your data;
request the transfer (portability) of your data; and
withdraw consent, where we rely on consent.

To exercise any of these rights, please contact us at [email protected].

How to contact us or make a complaint

If you have any questions about this policy or how we handle your data, please contact us at [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with an updated "Last updated" date.